Cancellation, Exchanges & Refunds

Cancellation:

An order is eligible for cancellation within 12 hours of order placement or before it has been processed for shipment at our warehouse whichever may be sooner.

To initiate a request for cancellation please write to us at care@pinkfort.co with your order number and request for cancellation mentioned in the subject.

 

Exchange/Return:

You can raise an exchange/return request within 7 days from the date of delivery of the order. However, deeply discounted products during a sale are non-returnable/exchangeable. 

To raise an exchange/return request, please click on the Return/Exchange tab. Fill in your order number along with your registered email address/mobile number to proceed.

Once your request for return/exchange is accepted, we will schedule a reverse pick-up. Please hand over the returnable product/s in the original packaging (including the box and tags) to our delivery partner.

In case of an exchange, we will send out the exchange products once we have received the returned product/s in our warehouse in good condition. This process can take up to 7 to 10 working days.

Please note that we will make a maximum of 3 attempts for pickup for the product/s, and the first return/exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the customer is unavailable for pick up and hasn’t intimated us about their unavailability or in case the pickup is cancelled by the customer, an additional charge of Rs. 300 will be levied for triggering the pickup again. 

 

Please note that we don't provide a reverse pick-up on international shipments. 

 

Refunds:

The refund is done to the original mode of payment for prepaid orders. For COD orders, we issue store credit in the form of a gift card, which gets sent on the registered email address.

For products that have a ‘Final Sale’ tag on the product page, a refund will be issued in the form of a gift card (store credit) irrespective of the mode of payment.


Things to keep in mind while raising a return or a refund request:

• All items must have the original tags and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
• All items should be free of makeup or any other marks and stains.
• Please ensure correct products for return/exchanges are handed over to the delivery executive. We take no liability in case an incorrect product is handed over. Additional reverse and forward shipping charges will be levied for the pickup of the correct product again and shipping back the wrong product.
• Once altered, we will not accept any return/exchange request.
• To ensure your Pink Fort garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection.
• It takes about 7-10 working days to complete your return/exchange request post the request has been triggered from your end.
• In case the exchanged item/s has a price difference from the original item, the exchange request is initiated only once the price gap between the exchanged items is paid through.