Shipping & Delivery Policy

Pink Fort is committed to delivering your orders in a timely and efficient manner.

Order Processing & Dispatch

We aim to process and deliver all orders as quickly as possible.

Domestic Orders (India): Typically dispatched within 3–10 working days from the date of purchase (excluding Sundays and public holidays).
International Orders: Typically dispatched within 12–20 working days.

Please note that delivery timelines for select products may be extended due to craftsmanship requirements, inventory availability, or operational considerations. The estimated delivery timeline, where applicable, will be mentioned on the product page.

Once shipped, the standard delivery timeline is 2–3 business days. Delays may occur due to:

Logistics constraints
Location-based limitations
High order volumes or operational challenges

Note: Please note that Returns and Exchanges are currently available only for orders delivered within India. International orders are not eligible for Returns or Exchanges.

Shipping Charges – India

We offer free shipping on all prepaid orders above ₹1,000.

For other orders:

Orders below ₹1,000: ₹95 shipping fee
All COD orders: Additional ₹50 COD handling charge, regardless of the order value

Applicable shipping charges are displayed during checkout before payment.

International Shipping

We offer shipping to most international destinations. International orders are typically delivered within 12–20 business days, although delivery timelines may vary depending on customs clearance and the destination country. Please note that shipping to the USA is currently unavailable.

We ship to most international destinations. However, shipping to the USA is currently on hold.

International shipping charges are as follows:

Orders below ₹15000: ₹3000 shipping fee
Orders above ₹15,000: ₹2,000 shipping fee

International shipping charges are non-refundable, including cases where shipments are refused, undelivered, or returned by the recipient.

Import duties, customs charges, taxes, brokerage fees, and other local charges are not included in product prices and must be paid by the customer, wherever applicable.

Serviceable Locations

We currently deliver to most serviceable pin codes across India. However, delivery availability may vary due to operational limitations, courier partner coverage, government restrictions, weather conditions, or other logistics-related factors.

Split Shipments

To avoid unnecessary delays, orders may be shipped in multiple consignments based on product availability.

Items that are ready for dispatch may be shipped separately, while the remaining items will be shipped once ready.

Tracking details will be shared for each shipment separately.

Delivery Delays

While we make every effort to adhere to committed timelines, delays may occur due to circumstances beyond our control, including but not limited to:

High order volumes
Adverse weather conditions
Logistics disruptions
Public holidays
Regulatory restrictions