Shipping & Delivery Policy

Shipping Eligibility

We currently deliver to most pin-codes in India. If you want to confirm your pin-code, please mail us at care@pinkfort.co

Shipping Multiple Addresses:

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

Shipping International Orders:

We ship outside India (primarily to the US, Singapore, Dubai and Australia). You can expect your orders to be delivered at almost all locations in the world. For international orders:

• We charge INR 1500 (most common countries) for orders below INR 20000. For orders above INR 20000, we provide free shipping to aforementioned countries. For other countries, shipping is charged on actuals.
• In case there is any import duty, taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery. For the US and Australia, the orders usually do not have import duties. For Europe/UK, our shipments are done as per laws and may have import duties/collection fees. In case of any queries, please write to us at care@pinkfort.co.

Delivery Charges:

• Shipping is free for all prepaid orders above INR 1000, shipped within India.
• A Standard Shipping Charge of Rs. 95 (non-refundable) will be applicable to all orders under Rs. 1000.
• For Cash On Delivery orders, we charge INR 50 as handling charges (non-refundable).
• For international shipping, we charge INR 1500 for orders under INR 20000. For orders above INR 20000, we provide free shipping worldwide. *Please write to us at care@pinkfort.co in case of any queries

Timelines:

All orders usually take a delivery time of 3-10 working days (all days except Sundays and Public Holidays) within India, from the purchase date. For international orders, please expect delivery in 12-20 working days.

Express Delivery Requirement:

We understand that there are times when you order for a specific occasion and want the delivery to be made immediately. For times like those, we do offer 48-hour shipment based on available capacity. For this, please write to us at care@pinkfort.co and we will try to make it happen. Please note, an extra surcharge of INR 199 per piece would be levied for the same.

Tracking:

To track your order, you can login to your Pink Fort account and choose “My Account” to view your order details. You can also contact customer care at care@pinkfort.co. We’re available on all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm. If you do not have a Pink Fort account, then please follow the “Track Shipping” link in your confirmation email or mail us your order no. and email id using which you had placed the order, we will check and share your order status.